Benchmarking results

The results below are generated from ITC's Benchmarking assessments conducted with TSIs who have participated in programme to date. The results show the maximum, minimum and average levels of performance reached by participating institutions.

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MinimumAverageMaximum
Product and service delivery17.3546.4895.56
Understanding customer needs and developing a suitable portfolio of clients17.5044.89100.00
Relevance of the portfolio of products and services17.5046.57100.00
Client management and delivery of products and services19.5047.2292.88
In market support6.2546.53100.00
Marketing and promotion13.1345.5596.88
External communications and web site3.9448.30100.00