Understand and address needs through capacity building and business-advisory solutions
After a benchmarking assessment, the next stage is to design a performance improvement plan where ITC works jointly with the TISIs to identify key areas of improvement for the institution. This is charted out in a Performance Improvement Roadmap (PIRM) which outlines a phased programme for implementation to address identified weaknesses in an institution’s managerial and operational performance. ITC can also provide technical assistance to TISIs in implementing their respective PIRMs.
ITC assists TISIs in developing or refining their mission, devising strategies that meet SMEs' needs and charting operational plans to achieve strategic objectives. It helps TISIs to fine-tune their governance structures, human-resource planning and marketing strategies to streamline operations. ITC also supports TISIs in mainstreaming gender issues in their strategies.
ITC helps TISIs to analyse macroeconomic trends, the institutional landscape and needs of the business community to ensure that the services offered are relevant. It assists TISIs to better position, promote and deliver services to their SME clients by using innovative online and offline channels. ITC also provides support in developing mechanisms for TISIs to charge for services.
ITC offers TISIs assistance in improving their trade-support services to SMEs in these key areas:
Lastly, ITC offers business generation solutions to increase business transactions in targeted sectors. TISIs receive technical assistance so they can identify trade opportunities and translate them into business transactions through events such as regional buyer-seller meetings, trade missions and trade fairs.
ITC has invested in the development of specific tools and methodologies that include engagement protocols, analytical models, processing software and information management platforms, manuals, guidelines, training modules and training presentations including e-learning modules.
Many of those tools and methodologies are proprietary, exclusively developed by ITC and to be used by its team of staff and trusted consultants to facilitate and accelerate implementation, ensure consistent quality and ultimately reduce the costs of delivering assistance to TISIs.
In addition and in order to constantly develop the quality and consistency of its work, the team has implemented a knowledge development and knowledge management strategy that includes a formal programme of training of staff and selected consultants, post-mission debriefings for knowledge sharing and a central and disciplined documents filing system.
Below is the summary of current tools developed by the TISI Strengthening team.
Leadership and Direction
Resources and Processes
Products and Service Delivery
Measurement and Results
ITC can also improve their trade support services to SMEs through market analysis tools. ITC’s Market Analysis and Research section has developed a range of online market analysis tools to help users examine trade & foreign investment statistics, customs tariffs, official market access regulations, voluntary standards and company contacts in potential markets. In addition to these tools, capacity building services are provided, including a large set of training programmes such as workshops, webinars, seminars, and mentoring activities to empower the SMEs performance.
Market Analysis and Research Tools
For more information and to access these tools, please visit: www.intracen.org/marketanalysis
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