Results and testimonials

  • Key Results in 2015:

    16 TISIs improved operational performance through the AIM for Results approach

    What our client institutions say about us:

    “The approach and the methodology used are very user-friendly and they can be used to get the message across even to layman. A thoroughly engaging experience working with the ITC team!” - Zanzibar National Chamber of Commerce, Industry and Agriculture (ZNCCIA) on the development of a Performance Improvement Roadmap

    “Well done ITC for empowering us with the requisite skills . Your assistance is enabling us to realize our potential and indeed we will do our part as far as promoting export led economic growth” - ZimTrade on the Results Measurement Workshop delivered by ITC

    In 2015, ITC’s benchmarking methodology, the first step in AIM for Results, helped five TISIs identify areas for improvement:

    • Mauritania’s Direction Générale du Secteur Privé
    • Kenya Information Technology and Outsourcing Society (KITOS)
    • Jamaica Chamber of Commerce
    • Dhaka Chamber of Commerce and Industry (Bangladesh)
    • Agence pour la Promotion des Exportations au Mali (APEX-Mali)

    Common areas included strategy development, performance measurement and management, governance and better targeting SMEs.

    To assist TISIs to better serve their business communities, ITC applied the next step of its AIM for Results framework, the Performance Improvement Roadmaps (PIRM) methodology, with four partner organizations to produce comprehensive, phased plans for improvement:

    • Kyrgyz Single Window
    • Zambia Honey Council
    • Export TT (Trinidad and Tobago)
    • Zanzibar Chamber of Commerce, Industry and Agriculture (ZNCCIA)

    For a further six TISIs, including three from LDCs, ITC regional workshops and individualized advisory services helped enhance performance in results measurement, strategy design, client management, or performance management. The TISIs included:

    • Bangladesh Association of Software & Information Services (BASIS)
    • ZimTrade (Zimbabwe)
    • South Africa’s Small Enterprise Development Agency (SEDA)
    • Uganda Export Promotion Board (UEPB)
    • Zambia Development Agency (ZDA)
    • Botswana Investment & Trade Centre (BITC)

    ITC expanded a library of good practices providing access to dozens of case studies of relevance to TISIs, and enriched its benchmarking portal with tools for TISI staff to compare organizational performance to global good practices. 

    ITC as a Geneva based organization channels its assistance under most of its projects through local institutions with a view to scale up and reach more beneficiaries in terms of scope and sustainability over time. In this regard under most of its projects, such as Promoting intra-regional trade in East Africa Community, the Supporting India Trade and Investment for Africa, Improving economic benefits of women in the coffee sector, etc. ITC strengthens TISIs to become more efficient and effective and reach more SMEs that will in turn yield higher results with the same resources.

    Together with the University of Geneva and the European TPO network, ITC conducted a study to assess how trade promotion organizations impact national trade performance. The study, Investing in Trade Promotion Generates Revenue, revealed that every additional dollar invested in trade promotion returns, on average, $87 in additional exports and $384 in additional GDP.

    Flow

    ZimTrade-MOD   ZimTrade (Results Measurement Workshop, client survey):

    “Well done ITC for empowering us with the requisite skills. Your assistance is enabling us to realize our potential and indeed we will do our part as far as promoting export led economic growth”  


    Tulpar-MOD   Kyrgyzstan Single Window (Capacity building: CRM guidance and development, client survey):

    “The training was useful for our organization. We have learned new approaches in working with clients, how TPO uses CRM system and the main principles of account management have become clear for us.”


    JCC_MOD   JCC (Benchmarking) :

    “We don’t stack up very well, however we have gained very useful pointers regarding where and how we need to move in the short, medium and long term … Since the report we have already made movement in a number of areas to address some of the challenges identified…”


    znccia-mod_1   ZNCCIA (PIRM, client survey):

    “The team understand their area of expertise. The approach and the methodology used are very user friendly and they can be used to get the message across even to layman. A thoroughly engaging experience working with the ITC team!”

    “ITC is well experienced in dealing with diversified institutions through very participatory and eye opening methods. One sincerely enjoys working with such an understanding and patient team!”


    DCCI-mod   DCCI (Benchmarking, client survey):

    “Valuable input from ITC and often changes when put forward and emphasised by independent third party consultants are better heeded than when suggested by inhouse management.”


    basis-Mod   BASIS (Strategy design, client survey):

    “This is a very intensive program that provides a deep insight of the organization and helps to chalk out an effective plan”