Benchmarking results

The results below are generated from ITC's Benchmarking assessments conducted with TSIs who have participated in programme to date. The results show the maximum, minimum and average levels of performance reached by participating institutions.

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MinimumAverageMaximum
Prestación de servicios y productos17.3546.4795.56
Entendimiento de las necesidades del cliente y desarrollo de una cartera de clientes adecuada17.5045.11100.00
Relevancia de la cartera de productos y servicios17.5047.13100.00
Gestión de clientes y provisión de productos y servicios19.5047.7292.88
Respaldo en los mercados internacionales 6.2546.08100.00
Mercadeo y promoción 13.1345.1396.88
Comunicaciones externas y sitio web3.9447.56100.00