Benchmarking results

The results below are generated from ITC's Benchmarking assessments conducted with TSIs who have participated in programme to date. The results show the maximum, minimum and average levels of performance reached by participating institutions.

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MinimumAverageMaximum
Produits et prestation de services17.3546.4795.56
Comprendre les besoins des clients et bâtir un portefeuille client pertinent17.5045.11100.00
Pertinence du portefeuille de produits et services17.5047.13100.00
Gestion des relations avec la clientèle et prestation de produits et services19.5047.7292.88
Soutien sur les marchés6.2546.08100.00
Commercialisation et promotion13.1345.1396.88
Communications externes et site web3.9447.56100.00